Privacy Policy – S.O.S. Septic, Inc. Last Updated: July 9, 2026

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At S.O.S. Septic, Inc., we respect your privacy. This policy explains how we collect, use, disclose, and protect your information when you visit sosseptic.com, call us, or use our services in Southwest Florida.

1. Information We Collect
• Contact Info: Name, phone, email, address (from forms, calls, scheduling)
• Service Details: Property type, septic system info, service history
• Payment Info: Processed securely via third-party (we do not store card numbers)
• Website Data: IP, browser, pages visited, cookies

2. How We Use Your Information
• Schedule and perform septic/grease trap services
• Send invoices, reminders, and promotions
• Improve our website and customer service
• Comply with health department and tax laws

3. Cookies & Tracking
When you first visit our site, a cookie banner lets you choose whether to allow non-essential cookies. We do not use analytics cookies unless you click "Accept" or enable them in Cookie Settings. You can change your choice at any time using the Cookie Settings option on our site.

Cookies we use:
• Google Analytics (_ga, _gid, _ga_39NQYVTNJB) – helps us understand how visitors use our site so we can improve it. Set only with your consent; lasts up to 13 months. Data is processed by Google LLC (policies.google.com/privacy).
• Website platform (svSession, hs, bSession, XSRF-TOKEN) – set by Wix, which hosts our site, for security and core functionality. Essential; cannot be turned off.
• Your cookie choice (consent-policy) – remembers whether you accepted or rejected cookies so we don't ask again. Lasts 12 months.

4. Data Sharing
We do not sell your data. We may share with:
• Payment processors (Stripe, QuickBooks)
• Scheduling software
• Accountants or authorities (if required by law)

5. Security & Retention
• Data encrypted in transit and at rest
• Service records kept 7 years for warranty/compliance
• Deleted upon valid request

6. Your Privacy Rights (CCPA & Florida)
You may:
• Request a copy of your data
• Request deletion
• Opt out of marketing
• Opt out of analytics cookies at any time using the Cookie Settings on our website

Contact: privacy@sosseptic.com or 941-473-1767

7. Children's Privacy
We do not target or collect data from children under 13.

8. Changes
We may update this policy. Changes posted here with new date.

9. Contact Us

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S.O.S. Septic, Inc.
80 Harvard St,
Englewood, FL 34223
941-473-1767